Support

We are a small team and a person reads every message.

Contact us

The quickest way to reach us is by email: hello@musefashion.me. Tell us what is happening and, if you can, the email address you use to sign in, so we can find your account. We aim to reply within two working days.

In the app

If you already have access, open the Help centre inside Muse to browse answers and send us a message without leaving the app.

Common questions

How do I sign in?

Muse is passwordless. You enter your email address and we send a 4-digit one-time code from no-reply@musefashion.me. Enter the code and you are in. There is no password to remember or reset.

I did not get my code

First, check that you entered your email address correctly: the code is sent to the exact address you typed, so a small typo will send it elsewhere. Then check your spam or junk folder, and add no-reply@musefashion.me to your contacts. Codes usually arrive within a minute. If it still has not come through, email hello@musefashion.me and we will help.

Is my data safe?

Yes. Your photos and details are stored privately in the UK, are never shared or sold, and are never used to train AI models. The full detail is in our Privacy Policy.

How do I delete my account?

In the app: go to My Profile and tap Delete my account - it is instant and permanent. Full detail on our account deletion page. If you cannot sign in, email hello@musefashion.me from the address on your account. If you are only on the waitlist, tell us the same way and we will remove your email.

When can I get Muse?

Muse is in private testing now. Join the waitlist at musefashion.me and we will invite you when access opens.